Vistek Part II

First off, I should say the tripod arrived the next day. I also got a call from “Paul” making sure it arrived, again thanking and apologizing to me. I also just received this email.

Hi Adam,  I’m the Project Manager at Vistek and I also head up Customer Relations.  I have been working here for over 15 years and most of my years here were as Ron’s Executive Assistant.  I have handled many transactions for Ron’s customers including Leo Baeck Day School.  I was informed about your experience at Vistek and as I’m still shocked about the entire incident, I’m writing to apologize to you.  I am truly sorry that you were not treated with the high standard of customer service that we expect from our sales and management team.  There are no excuses.  I know you originally called Ron to get started with your purchase and I’m sorry that he was out of the country at the time and I was away on vacation as well. There are few words I can offer in explanation however, I can ensure you that your experience has been addressed with all staff involved.   I understand that we sent you a tripod this week and I hope you are pleased with the product.  On behalf of Vistek, I wholeheartedly apologize to you and hope you will forgive us.

Well, that’s at least something. Don’t know if I’ll ever buy there again, but it’s better than ignoring the issue.

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